Welcome to Lumière De Beauty. By booking an appointment or using our services, you agree to the following terms and conditions. Please read them carefully.
Appointments & Bookings
- We recommend booking in advance to secure your preferred date and time.
- A booking fee may be required to confirm your booking. This will be deducted from your final bill.
- Please arrive 10 minutes early to relax and prepare for your treatment.
Cancellations & Rescheduling
- We kindly request at least 24 hours’ notice to cancel or reschedule an appointment.
- Cancellations made less than 24 hours before the appointment may result in the loss of your booking fee or a cancellation fee.
- No-shows will be charged the full amount of the scheduled service.
Late Arrivals
- Arriving late may reduce your treatment time to avoid delaying our next guest.
- If you arrive more than 15 minutes late, we may need to reschedule your appointment and apply a cancellation fee.
Refunds
- Payments for completed services are non-refundable.
- If you are dissatisfied with a service, please let us know within 48 hours so we can offer an adjustment or solution.
Health & Safety
- Please inform us of any medical conditions, allergies, or injuries prior to your treatment.
- Children under the age of 12 must be accompanied by an adult.
- For the safety and comfort of all guests, please refrain from bringing extra guests or children unless they have an appointment.
Gift Vouchers
- Gift vouchers are non-refundable and cannot be exchanged for cash.
- They must be presented at the time of the appointment and used before the expiry date.
Prices
- All prices are in South African Rand (ZAR) and are subject to change without prior notice.
- We will always honour the price quoted at the time of booking.
Privacy
- We respect your privacy and protect your personal information in accordance with our Privacy Policy.